Which of the following is not a recommended strategy for service recovery?
A) Listening to the customer.
B) Finding a fair solution.
C) Resolving problems quickly.
D) Silencing an irate customer before the individual makes any angry outbursts.
E) Following procedural fairness when solving problems.

Question

Quizplus · Accepted Answer

Silencing an irate customer before the individual makes any angry outbursts is not a recommended strategy for service recovery because it can further escalate the situation and make the customer feel unheard and disrespected. It is essential to listen to the customer and let them express their grievances before finding a fair solution and resolving problems quickly. Following procedural fairness when solving problems is also important to ensure that the solution is consistent and reasonable.

Which of the Following Is Not a Recommended Strategy for Service