Which service gap is the Ritz-Carlton Hotel trying to address when it spends up to $1700 to train a new employee?
A) Standards gap
B) Knowledge gap
C) Performance gap
D) Communication gap
E) None of these

Question

Quizplus · Accepted Answer

The Ritz-Carlton Hotel is addressing the Standards gap by spending up to $1700 to train a new employee. The hotel aims to provide excellent service that meets or exceeds customers' expectations, and investing in employee training is a way to ensure that employees understand and can deliver on the hotel's high standards.

Which Service Gap Is the Ritz-Carlton Hotel Trying to Address