Short-term profitable decisions can cause firms to lose customers in the long run.

Question

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Short-term profitable decisions, such as reducing the quality of products or services or overcharging customers, may result in immediate financial gains. However, they can also lead to negative customer experiences and loss of loyalty, causing long-term revenue losses for the company. Thus, short-term profitable decisions can cause firms to lose customers in the long run.

Short-Term Profitable Decisions Can Cause Firms to Lose Customers in the Long