One of Big Ben Clock Company's Customers Has Complained to the Home

One of Big Ben Clock Company's customers has complained to the home office about high-pressure sales tactics used by one of Big Ben's sales representatives.The company's code of ethics explicitly directs sales personnel not to engage in such practices.The manager of Big Ben will likely:

A) assess whether or not the organization has a strong ethical climate.
B) determine what explicit rules exist for governing the firm's transactions.
C) review the current code of ethics to see if it is explicit enough.
D) determine an appropriate punishment for the sales representative.
E) all of these.