One of All Army Credit Union's customers complained to the home office about huge fees assessed to his account that were not mentioned when he opened the account.The manager of All Army Credit Union should begin handling the situation by:

Question

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The best choice would be for the manager to determine what explicit rules exist for governing the firm's transactions, as this will allow them to determine if there were any fees that were not disclosed to the customer. This will also help to identify any issues with the credit union's account opening process or fee disclosure policies. Assessing the ethical climate, reviewing the code of ethics, and determining punishment for the staff member who generated the fees may be necessary steps in addressing the issue, but they should come after a thorough review of the explicit rules governing the credit union's transactions.

One of All Army Credit Union's Customers Complained to the Home