When Toyota owners began to report problems with sticking accelerator pedals and non-functioning brakes,Toyota at first ignored or rejected the claims.Eventually,the company evaluated the issue.Which of the four steps of the Ethical Decision-Making Framework was Toyota performing when it recalled several of its 2007-2010 models?

Question

Quizplus · Accepted Answer

When Toyota recalled several of its 2007-2010 models, it was choosing a course of action. The ethical decision-making framework involves four steps: identifying issues, gathering information and identifying stakeholders, brainstorming and evaluating alternatives, and choosing a course of action. Toyota had already assessed the risk and gathered the required information when they decided to recall the affected models, and by doing so, they had already evaluated various alternatives. Therefore, their decision to recall the models falls under choosing a course of action.

When Toyota Owners Began to Report Problems with Sticking Accelerator