Which of the following is NOT a recommended strategy for service recovery?
A) Listening to the customer.
B) Finding a fair solution.
C) Resolving problems quickly.
D) Silencing an irate customer before the individual makes any angry outbursts.
E) Following procedural fairness when solving problems.

Question

Quizplus · Accepted Answer

Silencing an irate customer before they express their emotions is not a recommended strategy for service recovery. It is important to listen to the customer's concerns and allow them to express their emotions so that a solution can be found.

Which of the Following Is NOT a Recommended Strategy for Service