Since Al's Auto Parts had trouble with its windshield wiper manufacturer in the past,it is requesting a guarantee from the company before it will place another order.Which of the service quality dimensions is being addressed in this scenario?

Question

Quizplus · Accepted Answer

The service quality dimension being addressed in this scenario is assurance, which refers to the knowledge and courtesy of employees and their ability to convey trust and confidence to customers. Al's Auto Parts is requesting a guarantee from the windshield wiper manufacturer to ensure that the product will meet their expectations and that they can trust the manufacturer to provide a reliable product in the future.

Since Al's Auto Parts Had Trouble with Its Windshield Wiper