Question 1

In what practical order should an organization develop its goals?

Accepted Answer

It is most practical for an organization to first establish its overall mission and purpose, followed by long-term strategies for achieving that mission, then specific tactics and plans, and finally operational details for carrying out those plans. This order ensures that all decisions and actions are aligned with the overarching mission and strategic objectives.

Question 2

The steps to be followed in case of a fire are posted on the back of every hotel door.These instructions are an example of a standard operating procedure.

Accepted Answer

The statement is true. Standard operating procedures (SOPs) are documented processes that outline the steps to be followed in specific situations. In the case of hotels, fire safety instructions are posted on the back of every door as an SOP to ensure that guests know what to do in case of a fire emergency.

Question 3

Tactics focus primarily on resources and the environment,whereas strategies focus primarily on people and actions.

Accepted Answer

Tactics and strategies both focus on people and actions. Tactics refer to the specific actions taken to achieve a goal within the constraints of available resources and the environment, while strategies refer to the overall approach to achieving a goal that involves making choices about resource allocation, personnel, and actions. Both tactics and strategies involve people and actions.

Question 4

Ritz-Carlton opened a hotel outside Tucson.It could use the same program to open a hotel at another location.

Accepted Answer

The answer of Ritz-Carlton opened a hotel outside Tucson.It could...

Question 5

The Transport Workers Union decided to strike against American Airlines.This was part of a(n)____ plan.

Accepted Answer

The decision to strike against American Airlines would be part of a larger strategic plan on the part of the Transport Workers Union. This decision would align with the union's long-term goals and objectives related to improving working conditions and wages for their members. The strike would be a strategic move designed to leverage the union's bargaining power and influence in negotiations with the airline.

Question 6

Which of the following outlines the organization's purpose,assumptions,values,and direction?

Accepted Answer

The mission statement outlines the organization's purpose, assumptions, values, and direction, serving as a guide for decision-making and strategic planning.

Question 7

The human resource administrator was following a policy when he offered a candidate a job and started the salary negotiation process.

Accepted Answer

The human resource administrator is following the policy of starting the salary negotiation process with a candidate who has been offered a job.

Question 8

The ____ of the National Park Service is "To promote are regulate the use of the national parks which purpose is to conserve the scenery and the national and historic objects and the wildlife therein and to provide for the enjoyment of the same in such a manner and by such means as will leave them unimpaired for the enjoyment of future generations."

Accepted Answer

The statement is the mission statement, which is a brief description of the organization's purpose and reason for existing. It outlines the National Park Service's mission and goal of promoting and regulating the use of the parks while conserving the natural scenery, historic objects, and wildlife for future generations.

Question 9

Goals set with and by line-managers are called

Accepted Answer

Goals set with and by line-managers are more likely to be related to the day-to-day operations of the organization, which makes them operational goals. Strategic goals are set by top-level management and are focused on longer-term objectives, while tactical goals are set by middle-level management to support strategic goals. Developmental goals are focused on learning and personal growth, and imposed goals are set by someone other than the employee or line-manager.

Question 10

Strategic goals are set by

Accepted Answer

Strategic goals are typically set by top managers, who are responsible for long-term planning and setting the overall direction of the organization. First-line managers are more focused on day-to-day operations, while middle managers are focused on implementing strategies set by top management. While stockholders may have some influence on strategic goals through their voting power, they are not typically the ones actually setting the goals. Therefore, choice C is the best answer.

Question 11

When the public relations department develops press releases,to deal with the media exploring accusations of gross employee misconduct,it is developing a reaction plan.

Accepted Answer

Developing press releases to address accusations of gross employee misconduct is part of a crisis management or reaction plan in public relations.

Question 12

Samantha is responsible for building the day-to-day work schedule for each month and assigning her five subordinates to specific tasks,based on plans that she receives from her superiors.Samantha is making which type of plans?

Accepted Answer

Operational plans are short-term, highly detailed plans that are used to guide day-to-day activities and tasks. Samantha's task of creating monthly work schedules and assigning tasks fits this description.

Question 13

Policies are the most specific types of standing plans.

Accepted Answer

Policies are general guidelines for decision-making, not specific plans. Procedures or rules are more specific types of standing plans.

Question 14

The Siemens Foundation conducts Siemens' Science Day in schools across the country reaching thousands of children.Teachers choose the activities that complement their curriculum.Siemens employees lead the activities from pre-made kits.The employees follow a standing plan.

Accepted Answer

The statement correctly describes the process of Siemens' Science Day, where teachers choose activities that match their curriculum and Siemens employees lead those activities using pre-made kits and a standing plan.

Question 15

A(n)____ for Choice Waste Management could be to put a flyer in with bills that explains the Dos and Don'ts of Recycling and to put the information on the web page where customers pay online.It would develop naturally out of a tactical goal "to develop a recycling campaign for rural communities of less than 1000 customers."

Accepted Answer

An operational plan outlines specific actions and steps to achieve tactical goals, such as distributing flyers and updating a website for a recycling campaign.

Question 16

A(n)____ goal for Choice Waste Management could be "to develop a recycling campaign for rural communities of less than 1000 customers." It would develop naturally out of a strategic goal "to increase recycling by 10% everywhere."

Accepted Answer

The goal mentioned in the question is specific and measurable, making it tactical. The goal is a specific action that the company can take to achieve the larger strategic goal of increasing recycling by 10%.

Question 17

The two major types of operational plans are single-use plans and standing plans.

Accepted Answer

Single-use plans are developed to handle unique, one-time-only events, while standing plans are designed to be used repeatedly, such as policies, procedures, and rules.

Question 18

The product life cycle and BCG matrix combine to show that products progress from dogs,to question marks,to cash cows,to stars.

Accepted Answer

The BCG matrix categorizes products into four categories: stars, cash cows, question marks, and dogs, based on market growth and market share. The product life cycle describes the stages a product goes through: introduction, growth, maturity, and decline. They are separate models and do not combine in the way described.

Question 19

Rules,regulations,and SOPs are similar in that they are substitutes for decision making.

Accepted Answer

Rules, regulations, and SOPs outline predetermined procedures and guide decision making, but they do not replace it completely. Decision making is still necessary to assess the situation and determine which rule, regulation, or SOP to follow or to make exceptions to in certain circumstances.

Question 20

The ____ of Choice Waste Management Ltd.is "To be the best international integrated leading waste management company-working in the best competitive environment to deliver the best value and sustainable waste solutions to meet the world's needs."

Accepted Answer

The statement provided is the mission statement of Choice Waste Management Ltd. A mission statement is a statement of an organization's purpose, specifying the activities the organization plans to undertake and the audience it serves.

Quiz 3: Planning and Strategic Management