Question 1

A marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers.The marketer needs to use a(n)____ system.

Accepted Answer

A decision support system (DSS) is designed to help make decisions by providing information and analyses that can be used to support the decision-making process. In this case, the marketer needs to make a decision about when to release the movie, and a DSS can help by providing data and analyses about factors such as competition, market trends, and audience demographics. A transaction-processing system (A) is designed for processing large volumes of data on a routine basis, such as recording transactions in a retail store. An executive support system (C) is designed to provide high-level information to executives and managers, rather than supporting specific decision-making processes. A management information system (D) provides routine reports and analyses to managers, rather than supporting specific decision-making processes. An expert system (E) is designed to provide specialized knowledge and advice, and may not be as useful for making decisions about release dates for movies.

Question 2

The EPA was considering two different sticker designs for auto fuel-economy.One design included a letter grade A+ to D,but it was argued that the letter grade fell short because it is imbued with memories people have of school.Others argued that it was simple and easy to understand.They have the organizational barrier

Accepted Answer

The argument over the two different sticker designs shows that there are different perceptions among the stakeholders on which design is better. This falls under the organizational barrier of different perceptions, where different stakeholders may have their own interpretations or views on a particular decision or issue.

Question 3

When the various business units of the organization compile information about themselves and make this information available to the other business units of the organization,this system is called a(n)

Accepted Answer

The system described in the question is an intranet. An intranet is a private network used by an organization to share information among its members. It allows for the dissemination of information, collaboration, and communication among different business units within an organization.

Question 4

Twitter is an example of a(n)

Accepted Answer

The answer of Twitter is an example of a(n)
...

Question 5

Telecommunication allows managers to send messages through

Accepted Answer

Telecommunication allows managers to send messages through a variety of channels such as electronic mail systems, twitter, voice messaging and smart phones. Therefore, all of the choices given are correct.

Question 6

Eufronio is an executive.Each morning he gets a copy of all the major newspaper articles about his company and its competitors.The type of system he is using is a(n)

Accepted Answer

An Executive Support System (ESS) is designed to provide top executives with easy access to internal and external information relevant to their strategic goals, such as news articles about the company and its competitors.

Question 7

Which barrier to communication exists when the sender is NOT considered a reliable source of information?

Accepted Answer

When the sender is not considered a reliable source of information, the barrier to communication is credibility. Credibility refers to the perceived expertise, trustworthiness, and reliability of the sender by the receiver. If the receiver doubts the credibility of the sender, it can result in a breakdown in communication.

Question 8

Businesses are using social media in new ways to communicate.Delta passengers can buy tickets on Delta's Facebook page.This is a change in ____ systems.

Accepted Answer

The ability for Delta passengers to buy tickets directly on Delta's Facebook page is a change in their transaction-processing system. Transaction-processing systems are designed to process and record transactions related to the daily operations of a business, such as sales, purchases, and payments. Offering ticket sales through social media represents a change in the way Delta processes and records ticket sales transactions.

Question 9

Which of the following is NOT considered to be a form of personal electronic technology?

Accepted Answer

DSS (Decision Support System) is a software application and not a form of personal electronic technology. The other options listed are all forms of personal electronic technology.

Question 10

David tells a story to Patty.Patty immediately tells a story about herself without reacting to David's story.David believes Patty didn't hear him because she was preparing what she was going to say.This is an example of

Accepted Answer

Patty's immediate response without reacting to David's story implies that she did not pay attention to what he was saying, indicating poor listening skills. This type of behavior hinders effective communication as it prevents the listener from understanding the speaker's perspective and responding appropriately.

Question 11

Which of the following statements about the grapevine is FALSE?

Accepted Answer

The grapevine is not a reliable way to transmit confidential information as it is not a formal communication channel and can lead to distortion of information.

Question 12

Boeing's information system shares quality control information with its suppliers.This is an example of a(n)

Accepted Answer

Sharing information with suppliers falls under the category of extranet, which is a private network that allows communication and collaboration between an organization and its suppliers, customers, or other external parties. Boeing's system sharing quality control information with its suppliers fits the definition of extranet.

Question 13

Which of the following includes nonverbal communication?

Accepted Answer

Nonverbal communication includes body language, facial expressions, and gestures, which can be observed in a Skype video conference.

Question 14

A school board hired a new principal without consulting any educators.The candidate used a lot of jargon to sound impressive,but in reality he did not know much about running a school.The school board had the organizational barrier

Accepted Answer

The principal used jargon, which is a language difference that created a barrier to understanding his actual knowledge and capabilities.

Question 15

Michelle was an advocate for health care reform.No matter how many statistics show the cost of health care increasing after reform,she refuses to believe them She has the individual barrier

Accepted Answer

Michelle's predispositions, or preconceived beliefs, are preventing her from accepting the statistics that contradict her position. This is a common individual barrier to effective communication.

Question 16

Stewart weighs 350 pounds.When he meets with people he prefers to sit at a table.This is an example of

Accepted Answer

Stewart's preference for a table setting is a factor of the overall setting or environment in which he interacts with people. This is not indicative of body language, inflection and tone, facial expression, or images.

Question 17

In comparison to verbal communication,nonverbal communication

Accepted Answer

Nonverbal communication conveys more of the content of the message, conveys message content in a symbolic way, and conveys message content indirectly. All of these options are correct.

Question 18

Which of the following shows the correct order,from the simplest,most basic data,to the most sophisticated and highly aggregated data?

Accepted Answer

TPS (Transaction Processing System) deals with collecting, storing, processing, and retrieving data generated by business transactions. It represents the most basic and simplest level of data.
MIS (Management Information System) deals with organizing, analyzing, and presenting data for decision-making by managers. It is a level above TPS in terms of sophistication and aggregation.
DSS (Decision Support System) deals with analyzing data to support decision-making for non-routine problems. It is a level above MIS in terms of sophistication and aggregation.
ESS (Executive Support System) deals with providing strategic information and analysis for top-level executives. It is the most sophisticated and highly aggregated data.

Question 19

Undercover Boss is a reality show in which CEOs perform entry level jobs incognito in their own companies.This allows the CEOs to eliminate the organizational barrier

Accepted Answer

By performing entry level jobs incognito, CEOs can eliminate the status or power differences between them and the employees. This allows them to get a better understanding of the organization's culture and identify areas for improvement. The other options (perception, poor listening skills, information overload, and language differences) are not directly addressed by the concept of Undercover Boss.

Question 20

Which of the following is an example of management by wandering around?

Accepted Answer

The answer of Which of the following is an example...

Quiz 12: Communication in Organizations

A marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers.The marketer needs to use a(n) ____ system.