A quality guru named Philip Crosby suggested a general approach to quality management should involve prevention,not inspection.

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Philip Crosby was a prominent quality guru who advocated for the philosophy of "zero defects" and believed that quality was achieved through prevention rather than inspection. He stressed the importance of building quality into the product or process from the beginning, rather than relying on inspecting it at the end to catch and correct any defects. This approach has become known as the "quality is free" philosophy.

A Quality Guru Named Philip Crosby Suggested a General Approach