Question 1

A typical manufacturing QC department has a variety of functions to perform including planning and budgeting for the QC program in a plant.

Accepted Answer

Planning and budgeting for the QC program is a necessary function of a manufacturing QC department to ensure the quality of the products being produced.

Question 2

A typical manufacturing QC department has a variety of functions to perform including gathering performance data on products in the field and resolving quality problems in the field.

Accepted Answer

A manufacturing QC department typically has a wide range of functions, including gathering performance data on products in the field to identify areas for improvement, and resolving quality problems in the field in order to maintain customer satisfaction and prevent future issues. Other functions may include overseeing production processes, conducting regular quality audits, and ensuring compliance with relevant regulations and standards. Overall, the main goal of a manufacturing QC department is to ensure that the products produced by the company meet or exceed customer expectations, and that any issues that do arise are quickly identified and addressed.

Question 3

A typical manufacturing QC department has a variety of functions to perform including preparing the firm's annual application for the Malcolm Baldrige National Quality Award.

Accepted Answer

While a manufacturing QC department may have a variety of functions to perform related to quality control and assurance, preparing the firm's application for the Malcolm Baldrige National Quality Award is not typically one of them. This task would usually fall to the company's leadership team or a dedicated quality management function.

Question 4

"Quality at the source" refers to the degree to which a product or service design specifications are met.

Accepted Answer

The answer of "Quality at the source" refers to the...

Question 5

A DMPO is essentially the same thing as a DMAIC.

Accepted Answer

A DMPO (Define, Measure, Prioritize, Optimize) is a different process than DMAIC (Define, Measure, Analyze, Improve, Control) used in Six Sigma methodology. The main difference is that DMPO focuses on prioritizing improvement opportunities before optimizing, while DMAIC includes analyzing and improving as separate steps.

Question 6

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving)those specifications.

Accepted Answer

Determining quality specifications and the costs associated with achieving or not achieving them is a crucial aspect of any quality program. Without these specifications and cost assessments, it may be difficult to measure and ensure consistent quality in products or services.

Question 7

Kaizen is a technique that emerged as a refinement of the philosophy of continuous improvement.

Accepted Answer

The answer of Kaizen is a technique that emerged as...

Question 8

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance,certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Accepted Answer

The term "conformance quality" actually refers to the degree to which a product meets specified standards and requirements. It is not directly related to the level of performance compared to competing products.

Question 9

The Shingo approach to quality control depends on a sophisticated method of acceptance sampling.

Accepted Answer

The Shingo approach to quality control emphasizes the need for preventing defects rather than detecting them through inspection and acceptance sampling. It focuses on identifying and eliminating the root causes of defects.

Question 10

While benchmarking is an inward looking process of quality improvement,continuous improvement is an outward looking process that extends outside the organization.

Accepted Answer

The answer of While benchmarking is an inward looking process...

Question 11

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

The cost of quality includes the costs associated with creating a product or service that meets defined specifications or requirements but may not be 100 percent perfect. These costs can include prevention costs, appraisal costs, internal failure costs, and external failure costs.

Question 12

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

Six-sigma indeed refers to the philosophy and methods to reduce defects and improve quality in products and processes.

Question 13

A process that is in six-sigma control will produce no more than two defects out of every million units.

Accepted Answer

The answer of A process that is in six-sigma control...

Question 14

A quality guru named Philip Crosby suggested a general approach to quality management should involve prevention,not inspection.

Accepted Answer

Philip Crosby was a prominent quality guru who advocated for the philosophy of "zero defects" and believed that quality was achieved through prevention rather than inspection. He stressed the importance of building quality into the product or process from the beginning, rather than relying on inspecting it at the end to catch and correct any defects. This approach has become known as the "quality is free" philosophy.

Question 15

Design quality in products refers to the degree to which a product or service design specifications are met.

Accepted Answer

The answer of Design quality in products refers to the...

Question 16

Continuous improvement is a management philosophy that seeks continual improvement of machinery,materials,labor utilization and production methods through applications of suggestions and ideas of company teams.

Accepted Answer

Continuous improvement is indeed a management philosophy that involves seeking constant improvement in various aspects of a company's operations through the utilization of suggestions and ideas from teams within the organization.

Question 17

A typical manufacturing QC department has a variety of functions to perform including testing designs for their reliability in the lab and the field.

Accepted Answer

This statement is true. A manufacturing QC department is responsible for ensuring that products meet quality standards by performing various tests and inspections throughout the production process. This includes testing product designs for reliability in both the lab and the field.

Question 18

A quality guru named Joseph M.Juran is well known for his "14 points" of quality.

Accepted Answer

Joseph M. Juran is known for his work on quality management and the Juran Trilogy, while the "14 points" are associated with W. Edwards Deming.

Question 19

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Accepted Answer

An opportunity flow diagram, also known as a value-stream map or process flow chart, is a tool used to identify areas of waste or inefficiency in a process. By mapping out each step in the process and categorizing them as value-added (steps that directly contribute to the final product or service) or non-value-added (steps that do not add value but are necessary for the process), improvements can be made to streamline and optimize the process.

Question 20

A quality guru named Joseph M.Juran defined quality as fitness for use.

Accepted Answer

Joseph M. Juran did define quality as fitness for use, along with other aspects such as meeting customer needs and reducing waste.

Quiz 9: Six Sigma Quality