Question 1

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A fishbone diagram is a tool used in the Analyze stage of the DMAIC (Define, Measure, Analyze, Improve, Control) process. It is used to identify and analyze the potential causes of a problem or issue.

Question 2

Which of the following is an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

Pareto Charts are a graphical tool used in Six Sigma to identify and prioritize factors that are contributing to a problem. They help in understanding which problems to focus on first based on their frequency and impact. The other options listed are also key principles and tools used in Six Sigma but are not specifically analytical tools. Leadership is important to drive change, Management by Fact involves making decisions based on data, Continuous Improvement is the ongoing effort to improve processes, and Kaizen is a philosophy of continuous improvement that involves everyone in the organization.

Question 3

Design of experiments is a statistical methodology often used in six-sigma projects.It aims to accomplish which of the following?

Accepted Answer

The design of experiments methodology is used to determine cause and effect relationships between process variables and output. It involves changing multiple process variables at once and analyzing the impact on the overall output or quality. This allows for more efficient and effective problem-solving compared to changing individual variables one at a time.

Question 4

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Accepted Answer

The answer of The philosophical leaders of the quality movement,Philip...

Question 5

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

Accepted Answer

The message shared by Crosby, Deming, and Juran emphasized the importance of leadership from senior management, customer focus, total involvement of the workforce, and continuous improvement. However, none of them claimed that quality is free. In fact, Crosby wrote a book titled "Quality is Free" which argued that while the implementation of a quality program may require an initial investment, the benefits it brings in terms of increased customer satisfaction and reduced defect rates outweigh the cost.

Question 6

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Accepted Answer

Failure mode and effect analysis (FMEA) involves calculating a risk priority number (RPN) for each possible failure by analyzing potential failure modes, their causes, and their effects. This helps prioritize which failure modes to address based on their potential impact on the process or product. The other options listed are not directly related to FMEA.

Question 7

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

Pass charts are not typically used in six-sigma quality improvement programs. The other four analytical tools listed (run charts, cause-and-effect diagrams, flowcharts, and Pareto charts) are commonly used in such programs to help identify and analyze quality issues and improve processes.

Question 8

Which of the following are eligible companies to be considered for the Baldrige award?

Accepted Answer

The answer of Which of the following are eligible companies...

Question 9

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

Accepted Answer

An opportunity flow diagram is a diagram showing a sequence of activities and opportunities for improvement, not the flow of end products or components.

Question 10

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

The answer of A flow chart as part of a...

Question 11

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

Accepted Answer

The Baldrige award selection process involves a comprehensive examination of an organization's quality and productivity practices, and provides detailed feedback on areas for improvement. This feedback helps applicants to identify specific opportunities for improvement, and to learn from the best practices of other high-performing organizations. The award process also fosters a culture of continuous improvement, as organizations are encouraged to reapply for the award multiple times, using the feedback from previous evaluations to drive their ongoing improvement efforts.

Question 12

Executive leaders and champions of six-sigma projects must be black-belt qualified.

Accepted Answer

Executive leaders and champions do not necessarily need to be black-belt qualified, although it is helpful for them to have a strong understanding of six-sigma methodology. Black-belt qualification is typically required for individuals leading and directly involved in project implementation.

Question 13

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Accepted Answer

The primary purpose of the Malcolm Baldrige National Quality Award is to improve the competitiveness of American firms. It is a national award that recognizes organizations that have demonstrated excellence in quality management and performance, and it is aimed at promoting organizational excellence as a key to competitiveness in the global economy. While the Baldrige criteria do emphasize the use of quantitative methods and statistical tools, this is not the primary purpose of the award. Similarly, while organizations that receive the award may have strong human resource management practices, this is not the primary focus of the award.

Question 14

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

Shengo diagrams are not a commonly used analytical tool in Six Sigma quality improvement programs. The correct tool name is actually "SIPOC" (Suppliers, Inputs, Process, Outputs, Customers) diagram.

Question 15

The Grading Criteria of the Baldrige Award for total quality management includes which of the following?

Accepted Answer

The grading criteria of the Baldrige Award for total quality management includes Information and analysis, but not Future plans, Standardization, or Control. The Baldrige Award evaluates performance in leadership, strategy, customers, measurement, analysis and knowledge management, workforce, operations, and results. Information and analysis is a key component of the measurement category.

Question 16

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Accepted Answer

The Malcolm Baldrige National Quality Award is given to organizations that have demonstrated outstanding quality in their products and processes. While some of the other choices such as instituting a six-sigma approach or having a world-class quality control function may contribute to outstanding quality, they do not encompass the full scope of what the award recognizes. Additionally, the award is not solely based on most significant improvement in product quality, but rather overall outstanding quality performance.

Question 17

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

The answer of An opportunity flow diagram as part of...

Question 18

Which of the following are not eligible to be considered for the Baldrige Award?

Accepted Answer

The answer of Which of the following are not eligible...

Question 19

A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

The answer of A Pareto chart as part of a...

Question 20

An analytical tool used in six-sigma quality improvement programs is which of the following?

Accepted Answer

Checksheets are a common analytical tool used in six-sigma quality improvement programs to track data and identify trends or areas for improvement. Leadership, continuous improvement, quick response, and partnership diagrams are all important components of six-sigma, but they are not specific analytical tools.

Quiz 9: Six Sigma Quality

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Which of the following is an analytical tool used in six-sigma quality improvement programs?

Design of experiments is a statistical methodology often used in six-sigma projects.It aims to accomplish which of the following?

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Which of the following are eligible companies to be considered for the Baldrige award?

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

Executive leaders and champions of six-sigma projects must be black-belt qualified.

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

The Grading Criteria of the Baldrige Award for total quality management includes which of the following?

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Which of the following are not eligible to be considered for the Baldrige Award?

A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

An analytical tool used in six-sigma quality improvement programs is which of the following?