Choosing the target market in a service business is the decision of the front-line service provider.

Question

Quizplus · Accepted Answer

Choosing the target market in a service business is typically a strategic decision made by upper management based on market research and analysis. While front-line service providers may have insights and feedback on their interactions with customers, they do not typically have the authority or responsibility to make decisions about target markets.

Choosing the Target Market in a Service Business Is the Decision