Which of the following is a generalization that can be used to guide in the design of service systems?
A)Services can not be inventoried
B)Services are all similar
C)Quality work means quality service
D)Services businesses are inherently entrepreneurial
E)Even service businesses have internal services

Question

Quizplus · Accepted Answer

The idea that services cannot be inventoried is a fundamental principle in service design. This means that services cannot be stored and must be provided in real-time as they are demanded by customers. This has implications for things like capacity planning, staffing, and scheduling in service systems.

Which of the Following Is a Generalization That Can Be