Active or empathetic listening:
A) is a focused one-way process.
B) involves only 30 percent listening.
C) involves clarifying the message received.
D) requires little work on the part of the listener.

Question

Quizplus · Accepted Answer

Active or empathetic listening involves clarifying the message received. It is a two-way process where the listener shows interest and concern, asks questions, and paraphrases to ensure understanding. It requires effort and attention from the listener. Option A is incorrect because it is not a one-way process. Option B is incorrect because it involves 100 percent listening. Option D is incorrect because it requires effort and work from the listener.

Active or Empathetic Listening