Question 1

According to the textbook,there are four key supply chain business processes: Purchasing,Manufacturing,Distribution,and Returns.

Accepted Answer

False

Question 2

When demand exceeds a supplier's finished goods available,a supplier may allocate product in proportion to what buyers ordered.This rationing often results in shortage gaming by the suppliers customers.

Accepted Answer

When a supplier allocates products based on proportional order, it often results in shortage gaming by customers who try to order more than they actually need in order to increase their chances of receiving an adequate allocation.

Question 3

Lack of knowledge,uncertainty,and lack of trust between people and organizations are some primary obstacles preventing organizations from sharing information with supply-chain partners,as well as among coworkers.

Accepted Answer

This statement is true. Lack of knowledge, uncertainty, and lack of trust are commonly cited as barriers to information sharing in supply chains and within organizations.

Question 4

Training of supply chain partner employees is also known as collaborative education,and can result in more successful supply chains and higher partner returns.

Accepted Answer

Collaborative education or training of supply chain partner employees can lead to better understanding, communication, and cooperation among partners, which can ultimately result in improved supply chain performance and higher profitability for partners.

Question 5

RFID technology seeks to minimize supply chain visibility.

Accepted Answer

RFID technology seeks to maximize supply chain visibility by allowing for real-time tracking and monitoring of products and assets throughout the supply chain process.

Question 6

Knowledge management solutions connect buyers and suppliers via the internet to aid in the integration of supply chains.

Accepted Answer

Knowledge management solutions can provide an online platform for collaboration and communication between buyers and suppliers, making it easier to share information and optimize supply chain operations.

Question 7

One of the key supply chain business processes is supplier relationship management,which seeks to forecast demand and coordinate purchasing and distribution in an effort to balance customer demand with the firm's manufacturing capacity.

Accepted Answer

Supplier relationship management focuses on developing and managing relationships with the suppliers who provide goods or services to the company, rather than forecasting demand and coordinating purchasing and distribution, which are aspects of other supply chain processes like demand planning and supply chain planning.

Question 8

Benefits of internal process integration include greater flexibility to respond to market changes and better utilization of resources.

Accepted Answer

Internal process integration allows for smoother communication and coordination between departments, which in turn leads to greater responsiveness to market changes and more efficient use of resources.

Question 9

The order fulfillment process relies on forecasting and techniques used to smooth demand variabilities when disparities exist between demand and supply.

Accepted Answer

The answer of The order fulfillment process relies on forecasting...

Question 10

RFID tags,which stands for Radio Frequency Identification tag,is a technology that will be used to gain real-time inventory information about the geographic location of a product in an effort to insure that shelves are full and that supply chains are issuing replenishment orders in a timely fashion.

Accepted Answer

This statement is true. RFID tags use radio frequency to transmit information about the location of a product, which can be used to improve inventory management and supply chain operations.

Question 11

The development of functional silos within an organization is considered a key component to achieving successful supply chain process integration.

Accepted Answer

The development of functional silos within an organization is actually a barrier to achieving successful supply chain process integration. Silos refer to departments or teams that work independently from one another and often have their own set of goals and objectives, which can lead to inefficiencies and conflicts within the supply chain. Successful integration requires collaboration and coordination across all functions and departments involved in the process.

Question 12

An important initial step in the supply chain integration model is for a firm to identify the primary trading partners so the firm can concentrate its time and resources on managing the important process links with these companies.

Accepted Answer

Identifying primary trading partners is an important step in the supply chain integration model to prioritize and focus on managing the process links with these key companies.

Question 13

It is important for all supply chain members to first understand the important characteristics upon which the supply chain end product is competing.Once this is understood,the supply chain members should all be using strategies consistent with those competitive characteristics when delivering their product and/or service.

Accepted Answer

It is essential for all supply chain members to align their strategies with the competitive characteristics of the end product to maximize the overall supply chain performance.

Question 14

Forward buying is when companies purchase very small amounts of inventory.

Accepted Answer

Forward buying is when companies purchase large amounts of inventory in advance.

Question 15

Two methods for managing supply chain risk include utilizing a supply chain IT system and identifying backup suppliers.

Accepted Answer

Utilizing a supply chain IT system can help in identifying and mitigating risks throughout the supply chain, while identifying backup suppliers can help ensure continuity of supply in case of disruptions. Both methods can be used for managing supply chain risk.

Question 16

Manufacturing flow management is the key process that helps balance customer demand and the firm's output capabilities.

Accepted Answer

The answer of Manufacturing flow management is the key process...

Question 17

The phrases "customer relationship management" and "customer service management" are interchangeable supply chain terms.

Accepted Answer

While both terms may be related to managing customer interactions, they refer to different aspects of the supply chain. Customer relationship management involves managing interactions with customers to build long-term mutually beneficial relationships, while customer service management focuses on managing the customer service experience, such as handling customer complaints and inquiries.

Question 18

The ultimate goal in supply chain management is to create value for the services and products provided to end customers,which,in turn,will benefit the firms in the supply chain network.

Accepted Answer

The ultimate goal of supply chain management is to create value for end customers and benefit the firms in the network through increased profitability and customer loyalty.

Question 19

The most basic security system should include procedures and policies for securing facilities,personnel,computer systems,and freight shipments.

Accepted Answer

The statement is true. A basic security system must cover procedures and policies on securing facilities, personnel, computer systems, and freight shipments.

Question 20

Passive RFID Tags are less expensive than active RFID tags,which have been used for healthcare and military applications.

Accepted Answer

Passive RFID tags are less expensive than active RFID tags, and have been commonly used in healthcare and military applications due to their affordability and ability to be attached to medical equipment and supplies for tracking and inventory purposes.

Quiz 13: Supply Chain Process Integration