All of the activities a firm engages in to satisfy the needs and wants of its customers is referred to as
A)customer communication.
B)customer satisfaction.
C)touch points.
D)relationship management.
E)customer servicE.

Question

Quizplus · Accepted Answer

Customer service encompasses all of the activities a firm engages in to satisfy the needs and wants of its customers, including communication, touchpoints, relationship management, and ultimately achieving customer satisfaction.

All of the Activities a Firm Engages in to Satisfy