The zero-defects approach is best defined as the quality control technique:
A) designed to improve the product or service output to 99.97 percent perfect.
B) where an organization works toward making its goods and services free of problems.
C) in which the employees look for defects in parts, finished goods, or other outcomes selected through a sampling technique.
D) in which the top performer of a process is identified and imitated.

Question

Quizplus · Accepted Answer

The zero-defects approach is a quality control technique where an organization strives to make its goods and services free of problems, i.e., a goal of producing 100 percent perfect products or services. This approach emphasizes preventing defects rather than detecting them after they occur. Therefore, option B is the best choice. Option A refers to achieving a 99.97 percent defect-free rate, which still leaves room for errors. Option C describes the inspection process, not the zero-defects approach. Option D refers to the best practices approach, not the zero-defects approach.

The Zero-Defects Approach Is Best Defined as the Quality Control