A step the supervisor should take when mediating a conflict is to encourage the employees to summarize what has been discussed and agreed upon.

Name: A step the supervisor should take when mediating a conflict is to encourage the employees to summarize what has been discussed and agreed upon.
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Encouraging employees to summarize what has been discussed and agreed upon can help to ensure that everyone is on the same page and can reduce the likelihood of misunderstandings or disagreements arising.

A Step the Supervisor Should Take When Mediating a Conflict