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Suppose a Salesperson in a Hardware Store Has a 10-Year-Old

Question 20

Multiple Choice

Suppose a salesperson in a hardware store has a 10-year-old son with behavior problems,and this was affecting his work.The supervisor gets to know about this and schedules counseling sessions with him.In one of these sessions,the supervisor says,"I've noticed that we haven't received any more customer complaints about your service and,in fact,one customer told me you went out of your way to help." From the given information,identify the stage in which the process of counseling has most likely reached.


A) Selecting a solution
B) Considering possible solutions
C) Scheduling a follow-up meeting
D) Discussing the problem

Correct Answer:

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