Question 1

When a supervisor is conducting the training,he or she can benefit from applying:

Accepted Answer

When a supervisor is conducting the training, he or she can benefit from applyingprinciples of learning.One of these principles is that adults generally get the most out of training if they are taught a little at a time over a long period, especially if the training is seeking to change behavior rather than merely add to the learner's store of knowledge. Thus, shutting down for a day of training would be less effective than scheduling a half hour every week or so.

Question 2

Which of the following is an advantage closely associated with the creation of a learning environment?

Accepted Answer

An advantage closely associated with the creation of a learning environment is that it encourages group members to learn from each other and thus benefit from working as a team. Along with planning for formal training sessions, supervisors can help organizations meet the need for training by fostering a climate that values learning.

Question 3

In the context of employee orientation,what should a supervisor do during follow-up?

Accepted Answer

In the context of employee orientation, during follow-up a supervisor should regularly check on the performance and progress of employees. It is part of a supervisor's control responsibilities.

Question 4

The next step in the training cycle after choosing the training methods is to:

Accepted Answer

The next step in the training cycle after choosing the training methods is to conduct training. Once the training has been planned, someone must conduct it in a timely manner. In some cases, the trainer may be a supervisor.

Question 5

_____ learning refers to the ongoing acquisition and enhancement of knowledge,skills,and abilities by individuals.

Accepted Answer

Life-longlearning refers to the ongoing acquisition and enhancement of knowledge, skills, and abilities by individuals.Compared with episodic learning periods, including college, life-long learning reflects the pursuit of bettering oneself on a consistent basis.

Question 6

How can supervisors foster a learning environment by setting a good example?

Accepted Answer

One way to foster a learning environment is to set a good example. Supervisors should develop their own knowledge and skills through a variety of means, from reading to attending seminars. Also, supervisors should share information generously with employees.

Question 7

Laura's division is switching over to a new computerized telephone system in the upcoming months.She realizes that everyone in her division will have to undergo training to operate the new telephone system.Which of the following reasons has led Laura to decide on a training program for her employees?

Accepted Answer

The need to make employees familiar with new technology is the reason that has led Laura to decide on a training program for her employees.When new technology (from a competitor,supplier, or elsewhere) affects an organization or the individuals in it, employeeswill need to learn about that technology and gain skill in applying it.

Question 8

_____ refers to a condition where employees lose the ability to perform work-related functions over time.

Accepted Answer

Atrophy refers to a condition where employees lose the ability to perform work-related functions over time.The loss of employee skills due to atrophy is a potential impediment to the competitiveness of an organization.

Question 9

A potential drawback to providing employees with ongoing training and learning opportunities is that:

Accepted Answer

A potential drawback to providing employees with ongoing training and learning opportunities is that employees could take their newly gained knowledge, skills, and abilities and leverage them with other firms.Thus, instead of encouraging training that may cause good employees to leave, it is important that the firm encourage training for roles inside the company.

Question 10

Assessing needs for trainingis the first step in the process of providing training to employees.In addition,higher -level management or the human resources department may identify a need for various kinds of training.

Accepted Answer

Setting objectives for trainingis the next step in the training cycle after assessing training needs. The training objectives should meet the criteria for effective objectives.

Question 11

If a company's top managers decide that everyone should take a class in total quality management,the supervisor's job is to make sure that his or her employees get the required training.This is most likely to be categorized under _____ training.

Accepted Answer

If a company's top managers decide that everyone should take a class in total quality management, the supervisor's job is to make sure that his or her employees get the required training. This is most likely to be categorized under mandatory training. The supervisor does so primarily through decisions related to scheduling and motivation.

Question 12

Which of the following is the last step in the process of planning a training program for employees?

Accepted Answer

Choosing training methodsis the last step in the process of planning a training program for employees. If selecting a training method is part of a supervisor's role, he or she may wish to consult with the human resources department or a training expert to learn which techniques will best meet the objectives of the training.

Question 13

_____ learning provides employees with additional knowledge,skills,and abilities that can enable them to better connect with customers,engage in creative decision making and problem-solving,and identify ways of improving work.

Accepted Answer

Life-long learningprovides employees with additional knowledge, skills, and abilities that can enable them to better connect with customers, engage in creative decision making and problem-solving, and identify ways of improving work.Life-long learning refers to the ongoing acquisition and enhancement of knowledge, skills, and abilities by individuals.

Question 14

Which of the following is the last step in the training cycle?

Accepted Answer

Evaluating training is the last step in the training cycle. Evaluationcompletes the training cycle by helping a supervisor identify needs for additional training.

Question 15

Which of the following is true of assessment of training needs?

Accepted Answer

Needs assessment should be an ongoing, not an occasional, concern of supervisors.Whether or not supervisors conduct much of their employees' formal training, they are still responsible for recognizing needs for training.

Question 16

Which of the following steps completes the training cycleby helping a supervisor identify needs for additional training?

Accepted Answer

Evaluationcompletes the training cycle by helping a supervisor identify needs for additional training. After the training is over, the supervisor evaluates the results.

Question 17

Which of the following factors is most likely to impact the need for retraining employees?

Accepted Answer

Changing customer needs is a factor that is most likely to impact the need for retraining employees.As the needs of customers change, the demands they make of a company and its employees can drive and direct the kinds of training required.

Question 18

Which of the following is the first step in the process of providing training to employees?

Accepted Answer

Assessing needs for trainingis the first step in the process of providing training to employees. In addition, higher -level management or the human resources department may identify a need for various kinds of training.

Question 19

Which of the following is the next step in the training cycle after deciding who will participate?

Accepted Answer

Choosing the training methodsis the next step in the training cycle after deciding who will participate. This is the last step in planning training.

Question 20

Which of the following is the next step in the training cycle after setting objectives fortraining?

Accepted Answer

Deciding who will participateis the next step in the training cycle after setting objectives for training. This decision may take into account the interests and motivation levels of employees, as well as their skills.

Quiz 16: Providing Orientation and Training