Michelle's work performance as an employee at Fort Camp Industries was suffering due to problems at home.When asked by her supervisor,Keith,she told him about her alcoholic husband.Keith listened to her problems,expressed concern,referred her to a trained counselor,and also offered to talk to her husband about this.As Michelle's supervisor,which of the following should Keith have refrained from doing?

Question

Quizplus · Accepted Answer

In this scenario, Keith should have refrained from offering to talk to Michelle's alcoholic husband. It is essential for supervisors to remember that they lack training to help with many kinds of problems. They are not in a position to save a marriage, resolve an employee's financial difficulties, or handle an alcoholic family member. A supervisor should help an employee solve a problem only when qualified to do so. In other cases, a supervisor should simply listen, express concern, and refer the employee to a trained professional.

Michelle's Work Performance as an Employee at Fort Camp Industries