Question 1

An approach to counseling where a supervisor asks questions to an employee about a specific problem and then suggests ways to handle the problem after he or she understands the problem is referred to as:

Accepted Answer

Directive counseling is an approach to counseling in which a supervisor asks an employee questions about a specific problem; when the supervisor understands the problem, he or she suggests ways to handle it.

Question 2

The difference between directive and nondirective counseling is that the latter:

Accepted Answer

The difference between directive and nondirective counseling is that the latter lets the employee analyze the cause behind his or her indulgence in problem behavior. Nondirective counseling is an approach to counseling in which the supervisor primarily listens, encouraging the employee to look for the source of the problem and propose possible solutions.

Question 3

Employees sometimes use their company-supplied computers for social networking.Many employers have handled such problems by blocking the Web sites that are most visited.Which of the following causes the most difficulty in handling such problems in recent times?

Accepted Answer

Some employers install software on their computer systems to monitor employees' keystrokes or the Web sites they visit. The software analyzes the data to identify where nonwork-related computer activity is occurring. Today, however, these practices are more difficult because so many employees bring their own mobile devices to work.

Question 4

Counseling is best defined as the:

Accepted Answer

Counseling refers to the process of learning about an individual's personal problem and helping the employee resolve it.

Question 5

Michelle's work performance as an employee at Fort Camp Industries was suffering due to problems at home.When asked by her supervisor,Keith,she told him about her alcoholic husband.Keith listened to her problems,expressed concern,referred her to a trained counselor,and also offered to talk to her husband about this.As Michelle's supervisor,which of the following should Keith have refrained from doing?

Accepted Answer

In this scenario, Keith should have refrained from offering to talk to Michelle's alcoholic husband. It is essential for supervisors to remember that they lack training to help with many kinds of problems. They are not in a position to save a marriage, resolve an employee's financial difficulties, or handle an alcoholic family member. A supervisor should help an employee solve a problem only when qualified to do so. In other cases, a supervisor should simply listen, express concern, and refer the employee to a trained professional.

Question 6

Rohan,an employee at Sigma Tech,has performance issues at work.Samantha,his supervisor,is concerned about his work performance and thus decides to utilize the most focused approach to counseling.She asks Rohan to join her in a meeting in order to discuss and help him solve the problem.In this method of counseling,which of the following would be the right step to take after Samantha listens to Rohan's answers until she understands the problem?

Accepted Answer

After Samantha listens to Rohan's answers until she understands the problem, Samantha should suggest ways to handle Rohan's problem. The most focused approach to counseling is directive counseling, in which a supervisor asks an employee questions about a specific problem. The supervisor listens until he or she understands the source of the problem. Then the supervisor suggests ways to handle the problem.

Question 7

Daniel,the supervisor of a finance team,decides to utilize the most focused approach to counseling for dealing with Sophia's performance issues at work.He calls Sophia for a meeting to help her solve the problem.In this method of counseling,which of the following would be the right step to take after Daniel asks Sophia questions about her problem?

Accepted Answer

In the given scenario, after Daniel asks Sophia questions about her problem, he would listen to Sophia's answers until he understands the problem. The most focused approach to counseling is directive counseling, in which a supervisor asks an employee questions about a specific problem. The supervisor listens until he or she understands the source of the problem. Then the supervisor suggests ways to handle the problem.

Question 8

Identify a correct statement about theft of information.

Accepted Answer

Supervisors should make sure that employees follow all procedures for record keeping. They should take advantage of ways to build employee morale and involvement; employees who feel like a part of the organization are less likely to steal from it.

Question 9

Which of the following is an advantage of counseling?

Accepted Answer

Counseling benefits employees in several ways. Working cooperatively with a supervisor to resolve a problem gives employees a sense that the supervisor and organization are interested in their welfare.

Question 10

Nondirective counseling is best defined as an approach to counseling in which the supervisor:

Accepted Answer

Nondirective counseling is an approach to counseling in which the supervisor primarily listens, encouraging the employee to look for the source of the problem and propose possible solutions.

Question 11

Adil,the supervisor of a development team,is concerned about Rita's performance at work.He decides to utilize the most focused approach to counseling and has a meeting with Rita to help solve her problem.Which of the following is the first step that Adil would take in this method of counseling?

Accepted Answer

In the given scenario, the first step that Adil would take is asking Rita questions about her problem. The most focused approach to counseling is directive counseling, in which a supervisor asks an employee questions about a specific problem. The supervisor listens until he or she understands the source of the problem. Then the supervisor suggests ways to handle the problem.

Question 12

Ashton's supervisor Carol notices that he is always late to work.She discusses the matter with Ashton and makes him realize how his behavior is affecting everyone in the department.Then Carol encourages him to analyze the problem and listens to what Ashton has to say.Ashton realizes that the reason behind his being late is that he is running too many errands in the morning.So he decides to run his personal errands during lunch and after work.In this scenario,which type of counseling approach has been used?

Accepted Answer

In the given scenario, Carol has used nondirective counseling. Nondirective counseling is an approach to counseling in which the supervisor primarily listens, encouraging the employee to look for the source of the problem and propose possible solutions.

Question 13

Yolanda is a manager at Feedz Inc.She loves surfing the Internet for latest fashion trends and tweets these trends throughout the day at work to get more followers.Yolanda is engaging in which of the following thefts?

Accepted Answer

In the scenario, Yolanda is engaging in theft of time. Not all thefts involve money or tangible goods. Lost time is more and more often spent surfing the Internet or posting status updates on social media.

Question 14

Identify a characteristic of counseling.

Accepted Answer

Working cooperatively with a supervisor to resolve a problem gives employees a sense that the supervisor and organization are interested in their welfare. This belief in turn can improve job satisfaction and motivation. The resulting improvements in productivity benefit the employee through performance rewards.

Question 15

Sam,who works for Tech Solutions Corp.,has performance issues at work.Lily,Sam's supervisor,is concerned about his work performance and decides to use the nondirective method of counseling.She asks Sam to join her in a meeting in order to discuss and help him solve the problem.In this method of counseling,which of the following steps would be the right step to take after Lily listens to Sam about his problem?

Accepted Answer

In the given scenario, Sam would identify the problem after finding the source of the problem. Nondirective counseling is an approach to counseling in which the supervisor primarily listens, encouraging the employee to look for the source of the problem and propose possible solutions.

Question 16

Hussain,the supervisor of a finance team,decides to utilize the nondirective method of counseling for dealing with Susanna's performance issues at work.He calls Susanna for a meeting to help her solve the problem.In this method of counseling,which of the following would be the right step to take after Susanna identifies the problem?

Accepted Answer

In the given scenario, Susanna would propose solutions and select one of them right after she identifies the problem. Nondirective counseling is an approach to counseling in which the supervisor primarily listens, encouraging the employee to look for the source of the problem and propose possible solutions.

Question 17

Cindy,the supervisor of a marketing team,is concerned about John's continuous poor performance and arranges to have a meeting with him.This session helps Cindy identify that John was facing a problem of substance abuse.She then suggests that John take a disability leave to get treatment.Which of the following approaches to counseling has Cindy adopted?

Accepted Answer

In the given scenario, Cindy has used directive counseling. Directive counseling is an approach to counseling in which a supervisor asks an employee questions about a specific problem; when the supervisor understands the problem, he or she suggests ways to handle it.

Question 18

Kim leaves office early every day because she has to look after her alcoholic brother at home.Her supervisor,James,notices that she mostly stays only a few hours at work.He decides to use the nondirective method of counseling for discussing her problem.Which of the following is the first step that James would take in this method of counseling?

Accepted Answer

In the nondirective method of counseling, James would first listen to Kim, encouraging her to look for the source of the problem. Nondirective counseling is an approach to counseling in which the supervisor primarily listens, encouraging the employee to look for the source of the problem and propose possible solutions.

Question 19

Which of the following should a supervisor refrain from doing?

Accepted Answer

It is essential for supervisors to remember that they lack training to help with many kinds of problems. They are not in a position to save a marriage, resolve an employee's financial difficulties, or handle an alcoholic family member. A supervisor should help an employee solve a problem only when qualified to do so. In other cases, a supervisor should simply listen, express concern, and refer the employee to a trained professional.

Question 20

Which of the following is the most appropriate time for a supervisor to counsel an employee?

Accepted Answer

A supervisor should counsel employees when they need help determining how to resolve a problem that is affecting their work.

Quiz 12: Problem Employees: Counseling and Discipline