Specific investments can be defined as,the dedication of assets that have sharply increased value outside a relationship.
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Q11: Satisfaction surveys add value to the system
Q12: Switching costs are the forgone value of
Q13: Firms have to stay in a relationship
Q14: By definition,"always-a-share" customers account for a consistent
Q15: Traditionally,firms have placed greater emphasis upon gaining
Q17: Friendships and/or social ties have no place
Q18: Once customers pay the switching costs required
Q19: Lagniappe means anything given beyond strict obligation,a
Q20: Since organizations are no more likely to
Q21: Lost-for-good relationships tend to be characterized by
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