By using lagniappe,what the business agent intends to convey to the customer is:
A) "This happens all the time. It's nothing to worry about"
B) "You are important to us, not only professionally, but personally"
C) "Customer is always right"
D) "Our liability is low"
E) "We are in a mutual agreement that is legally binding"

Question

Quizplus · Accepted Answer

Lagniappe is a Creole term used in business to refer to a small gift or bonus given to a customer to make them feel appreciated and special. By offering lagniappe, the business agent intends to convey the message that the customer is important to them, not only professionally, but also personally. This helps to build loyalty and strengthens the relationship between the business and the customer. Therefore, the best choice in this case is B.

By Using Lagniappe,what the Business Agent Intends to Convey to the Customer