These are the measures of productivity,process effectiveness and other elements that impact customer satisfaction.

Question

Quizplus · Accepted Answer

Operational measures are focused on the effectiveness of processes and their impact on customer satisfaction. Economic measures are focused on financial performance, production measures on output quantities, and job measures on individual employee performance. Comprehensive measures may encompass all of these areas, but operational measures are the most directly relevant to customer satisfaction.

These Are the Measures of Productivity,process Effectiveness and Other Elements