When marketing values are embedded into the culture of a firm,then marketing managers have the responsibility of carrying the customer's voice to the rest of the firm.The medium by which this is accomplished is:

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Organizational learning is the process by which a firm embeds marketing values into its culture. Marketing managers are responsible for communicating the voice of the customer to the rest of the firm, and organizational learning provides the medium through which this is accomplished. Through organizational learning, employees at all levels of the organization can gain insights into customer needs and preferences, allowing them to make better decisions and create more customer-centric products and services.

When Marketing Values Are Embedded into the Culture of a Firm,then