John and Dave work together.They disagree and bicker and customers complain to managers that the two men would rather argue than serve.What type of conflict is occurring?
A)functional conflict
B)dysfunctional conflict
C)personal conflict
D)workplace conflict
E)peer conflict

Question

Quizplus · Accepted Answer

Dysfunctional conflict is characterized by negative behaviors such as aggression, hostility, and personal attacks, and it can have a harmful impact on individuals and teams. In this scenario, John and Dave's disagreements are affecting their ability to serve customers, and customers are complaining to managers, which indicates that dysfunctional conflict is occurring.

John and Dave Work Together