Computer Information Sciences Inc.has an ADR policy in which a third party actively guides the disputing parties in exploring innovative solutions to the conflict.This is an example of
A)facilitation
B)mediation
C)arbitration
D)conciliation
E)ombudsman

Question

Quizplus · Accepted Answer

This policy is an example of mediation, as a neutral third party is guiding the parties in exploring solutions to the conflict, rather than making a binding decision like in arbitration.