Papa Bill's, a local pizza chain, instituted a new compensation policy to increase the on-time delivery of its pizzas. Drivers were paid an extra $1.00 for each on-time delivery, payable on the next pay period. However, a review of the policy showed that traffic tickets for reckless driving among delivery drivers had increased by 50 percent since the new policy was introduced. Which of the following best explains why this reward system did not perform as expected?
A) The organization was unintentionally rewarding counterproductive behavior
B) Employees viewed the $1.00 incentive as an entitlement
C) The delay was too long between the performance and the reward
D) The organization placed too much emphasis on monetary rewards
E) The reward lacked an "appreciation effect"

Question

Quizplus · Accepted Answer

The increase in traffic tickets suggests that the reward system was unintentionally rewarding reckless driving, which is a counterproductive behavior. The focus on on-time delivery without proper consideration for safe driving practices led to an increase in risky behavior among drivers.

Papa Bill's, a Local Pizza Chain, Instituted a New Compensation