Jane hated the idea of child labor. She believed that children should not be employed in any type of job. She worked in a factory that claimed that it did not employ children. However, news reports accused the company of employing young children. The psychological discomfort that Jane experienced when she heard this news is known as:
A) Emotional dissonance
B) Emotional labor
C) Cognitive dissonance
D) Behavioral intention
E) Affective detachment

Question

Quizplus · Accepted Answer

Jane's belief that children should not be employed conflicts with the news reports that the factory did employ young children. This inconsistency in her beliefs and actions creates cognitive dissonance, leading to psychological discomfort. Emotional dissonance refers to the conflict between an individual's true emotions and the emotions they are expected to display in their job. Emotional labor refers to the effort required to display the expected emotions at work. Behavioral intention refers to an individual's intention to engage in a particular behavior. Affective detachment refers to the process by which individuals distance themselves from their emotions in order to cope with the demands of work.

Jane Hated the Idea of Child Labor