Bryan took over as manager of a group of medical transcribers about a month ago. While the employees' performance is satisfactory, he has noticed that the group seems to squash any new ideas about how they might do their work more effectively. What should Bryan do to increase tolerance for deviance?
A) Take steps to increase the cohesion of the group.
B) Order the group to accept some of the new ideas.
C) Set up an incentive system for employees' suggestions about changes to procedures.
D) Create competition between members of the group.

Question

Quizplus · Accepted Answer

This is a high conformity/low deviance group whose performance is likely to be increased by increasing its tolerance for deviance. To increase tolerance for deviance, a manager can encourage employees' suggestions for changes in procedures in various ways.Refer: Figure 11.4

Bryan Took Over as Manager of a Group of Medical