Which of the following statements is NOT true about process-flow analysis?
A)Process-flow analysis is dependent on systems thinking.
B)Flowcharts are used to describe and improve the transformation process in a business.
C)Process flows must always be forward,and cannot 'loop back' to previous operations.
D)Service blueprinting is another name for a flowchart.

Question

Quizplus · Accepted Answer

This statement is not true. Process flows can sometimes loop back to previous operations, depending on the nature of the process being analyzed. This is known as feedback loops, and they can provide valuable insights into the process and opportunities for improvement. The other statements are true. Process-flow analysis is dependent on systems thinking, flowcharts are used to describe and improve the transformation process, and service blueprinting is another name for a flowchart.

Which of the Following Statements Is NOT True About Process-Flow