Which of the following is NOT a significant difference between manufacturing and service operations?
A) Transportation
B) Customer contact
C) Resale
D) Cost per unit
Correct Answer:
Verified
Q2: Which of the following is NOT included
Q3: Which of the following is NOT an
Q4: Which of the following is NOT a
Q6: An example of a service business/organization that
Q7: A service recovery process:
A)Follows every service transaction
B)Is
Q12: The service-profit chain shows that _ is
Q14: Estate planning would be an example of
Q16: _ contact services require employees with technical
Q36: Implicit service is also known as tangible
Q53: High-contact services are more likely to be
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