Quality Function Deployment includes which of the following: (1)relative importance of customer attributes,(2)tolerance stack-up,(3)a comparison to the competitor's product,(4)engineering characteristics,(5)customer perceptions,(6)customer attributes,(7)variation around a target,(8)value analysis.
A)3,5,6,7,8
B)1,3,4,5,6
C)1,2,4,6,7
D)2,5,6,7,8

Question

Quizplus · Accepted Answer

Quality Function Deployment (QFD) is a structured approach used to design products and services to meet customer needs. It includes customer requirements and expectations, engineering characteristics, and production processes. Therefore, the best choice is option B, which includes customer attributes, customer perceptions, a comparison to the competitor's product, engineering characteristics, and tolerance stack-up. Option A, C, and D include some of the elements of QFD, but not all of them.

Quality Function Deployment Includes Which of the Following: (1)relative Importance