Question 1

According to Albert Mehrabian, which of the following is a function of nonverbal communication?
A)Reducing information overload
B)Reducing instances of selective listening
C)Clarifying messages
D)Improving passive listening

Accepted Answer

According to Albert Mehrabian, one of the functions of nonverbal communication is to clarify messages. While reducing information overload and improving passive listening may be benefits of nonverbal communication, they are not listed as specific functions by Mehrabian. Additionally, selective listening refers to a listener's tendency to focus only on certain parts of a message, and nonverbal communication may not necessarily reduce instances of this behavior.

Question 2

Which of the following best defines a grapevine?
A)Messages that are communicated between you and your equals in a formal organization
B)A network within an organization that communicates incomplete, but usually somewhat accurate information
C)A gossip network in an organization that produces mostly false information
D)Messages that are communicated in keeping with an organization's chain of command by flowing both upward and downward

Accepted Answer

A grapevine is a network within an organization that communicates incomplete, but usually somewhat accurate information. It is an informal channel of communication that often exists alongside formal channels of communication. The grapevine can be helpful in spreading information quickly, but it can also be a source of rumors and inaccurate information.

Question 3

Which of the following gestures is used in a specific manner because it has a specific meaning?
A)An illustrator
B)A regulator
C)A display
D)An emblem

Accepted Answer

An emblem is a specific gesture that has a specific meaning. It is often used as a symbol of a particular group or organization, and its meaning is usually well-known among members and others.

Question 4

Jeremy, the manager of a manufacturing company, is in a very bad mood over a contract that the company lost. In this situation, one of his employees asks him for a day off. Jeremy refuses to listen to the employee's reason for the leave application and rejects the request. The employee's failure to communicate the reason for the leave application can best be attributed to:
A)relevance timing.
B)prejudice.
C)selective listening.
D)emotional timing.

Accepted Answer

The employee's failure to communicate the reason for the leave application can be attributed to emotional timing, as Jeremy's bad mood over a lost contract likely made him unreceptive to listening or understanding the employee's request at that moment.

Question 5

According to the listening expert Anthony Allesandra, which of the following is the major cause that underlies most poor listening habits?
A)Most people are trained to use red flag words to bring out strong emotional response from the listener.
B)In modern society, everyone is constantly bombarded with messages and no one can possibly give full attention to every message.
C)Most people are taught from childhood that talking requires energy, attention, and organization, but listening is a passive behavior.
D)Most people hear only what they want to hear because of their low self-esteem.

Accepted Answer

According to Anthony Allesandra, the major cause that underlies most poor listening habits is that most people are taught from childhood that talking requires energy, attention, and organization, but listening is a passive behavior. This means that people prioritize talking over listening and may not give proper attention to the person speaking. Therefore, option C is the correct answer. Options A, B, and D may contribute to poor listening habits but are not the major cause according to Allesandra's perspective.

Question 6

According to Dr. Allesandra, which skill should be taught in schools to improve people's ability to listen?
A)Selective listening
B)Active listening
C)Filtering
D)Nonverbal communication

Accepted Answer

Dr. Allesandra recommends teaching active listening in schools to improve people's ability to listen.

Question 7

Which of the following statements is true of cultures across the globe?
A)Success with clients from high-context cultures depend on several factors other than the products or services being offered.
B)In a low-context culture, a written agreement, such as a contract, cannot be taken at face value.
C)In a low-context culture, people lay greater emphasis on nonverbal signals as compared to high-context culture.
D)For clients from high-context cultures, a written agreement is much more important than the social context surrounding the contract.

Accepted Answer

Success with clients from high-context cultures depends on factors such as building relationships and understanding cultural nuances in communication, rather than simply offering products or services.

Answer: B
 In a low-context culture, written agreements are taken at face value and are considered legally binding.

Answer: C
 In a high-context culture, nonverbal signals and surrounding social context are more significant in communication, while in a low-context culture, verbal communication and explicit messages hold greater importance.

Answer: D
 Clients from high-context cultures may place greater importance on the social context surrounding a contract, but a written agreement is still considered important and legally binding.

Question 8

Which of the following best defines illustrators?
A)Gestures that are used to control the flow of communication
B)Gestures that are used like nonverbal punctuation marks
C)Gestures that are used to clarify a point
D)Gestures that are used in a specific manner because they have a specific meaning

Accepted Answer

Illustrators are gestures that accompany speech and are used to clarify or emphasize what is being said.

Question 9

Which of the following is an example of nonverbal communication?
A)Gestures
B)E-mails
C)Letters
D)Grapevine communication

Accepted Answer

Gestures are a form of nonverbal communication, as they involve using body language, facial expressions, and movements to convey a message or emotion. E-mails and letters, on the other hand, are forms of written communication, while grapevine communication refers to informal gossip or rumors that spread within a group.

Question 10

When Jack proposed an excellent business idea to his boss in a crowded elevator, his boss just nodded his head and then forgot all about the idea. Jack's idea did not receive the response he had expected because of:
A)information overload.
B)cognitive dissonance.
C)bad situational timing.
D)poor filtering.

Accepted Answer

The crowded elevator can be seen as a bad situational timing, where the boss might not have been able to fully process or consider Jack's idea.

Question 11

The distance of physical space that you maintain between other people and yourself is known as ____.
A)proxemics
B)chronemics
C)kinesics
D)haptics

Accepted Answer

The distance of physical space that you maintain between other people and yourself is known as proxemics. Chronemics refers to the study of how time is perceived and utilized in different cultures. Kinesics refers to the study of body language and nonverbal communication. Haptics refers to the study of touch communication.

Question 12

People typically filter the messages they receive because:
A)they have a capacity for listening at a speed that far exceeds the ability of the fastest speaker.
B)they are overwhelmed with incoming information and have to decide which information will be remembered and processed.
C)they can't give full attention to every message due to information overload.
D)sometimes they want something to be true so badly that they interpret the message to make it true.

Accepted Answer

The answer of People typically filter the messages they receive...

Question 13

In the context of proxemics, Americans typically preserve the first bubble of space for:
A)romantic partners.
B)close friends.
C)family members.
D)business contacts.

Accepted Answer

In proxemics, the first bubble of space, often referred to as intimate distance, is typically reserved for romantic partners, reflecting the closeness and personal nature of these relationships.

Question 14

When Caira joined her friends for lunch at their favorite restaurant, they were excitedly talking about a movie that released the week before. Caira suddenly shifted the discussion to her office politics. None of her friends responded well to this and were annoyed as their discussion was abruptly brought to an end by Caira. What could be the most likely reason for this reaction?
A)Caira's poor emotional timing
B)Caira's poor relevance timing
C)Caira's poor selective listening
D)Caira's cognitive dissonance

Accepted Answer

Caira's poor relevance timing is the most likely reason for her friends' reaction because she shifted the conversation to a topic (office politics) that was not relevant to the ongoing discussion about a movie, thereby disrupting the flow of the conversation.

Question 15

Which of the following best describes situational timing?
A)It refers to a listener's situation when a message is received.
B)It refers to the emotional readiness of a listener to hear a message.
C)It is a method listeners use to hear only what they want to hear in a given situation.
D)It means that communication should fit the other topics being discussed in a particular situation.

Accepted Answer

Situational timing refers to the listener's situation at the time they receive the message. It takes into account factors such as the listener's physical environment, emotional state, and personal circumstances that may affect their ability to receive and understand the message.

Question 16

Which of the following statements is true of nonverbal communication?
A)Nonverbal gestures can cause miscommunication if they are not recognized by a speaker or listener.
B)Nonverbal communication includes the use of e-mails and letters.
C)Nonverbal expressions should ideally be avoided in a formal communication.
D)Nonverbal expressions and gestures are universally understood.

Accepted Answer

Nonverbal communication can often cause miscommunication if the gestures or expressions involved are not recognized or understood by either the speaker or listener. This is because nonverbal cues can vary widely based on culture, context, and individual interpretation.

Question 17

Which of the following refers to the emotional readiness of a listener when a message is received?
A)Situational timing
B)Internal locus of control
C)Emotional timing
D)Emotional quotient

Accepted Answer

Emotional timing refers to the emotional readiness of a listener when a message is received. This means that the listener's emotional state and receptiveness can impact how they interpret and respond to the message being communicated.

Question 18

During his performance appraisal meeting, Roger's manager appreciated that he was being proactive. However, Roger was also advised to improve his interpersonal skills. Roger chose to hear and retain only the good part. As a result, he decided to tell his colleagues only about the good feedback he received from the manager. This is an example of:
A)self-efficacy.
B)cognitive dissonance.
C)filtering.
D)active listening.

Accepted Answer

Roger's selective hearing and sharing of only the positive feedback from his manager is an example of filtering, where he is choosing to ignore or not acknowledge the negative or constructive part of the feedback.

Question 19

Which of the following is an example of a regulator gesture?
A)Pointing the way down the street when giving directions
B)Raising a hand in a class to get the instructor's attention
C)Pounding one's fist on a table
D)Peace signs used by war protesters

Accepted Answer

Raising a hand in a class to get the instructor's attention is an example of a regulator gesture, as it is used to control or coordinate communication between people.

Question 20

Which of the following is a type of a gesture?
A)Prosody
B)Intonation
C)Syntax
D)Illustrator

Accepted Answer

Illustrator is a type of gesture that is used to enhance or clarify verbal communication. It includes hand movements, facial expressions, and body language. Prosody, intonation, and syntax are all aspects of language and not types of gestures.

Quiz 6: Communication and Human Relations

According to Albert Mehrabian, which of the following is a function of nonverbal communication?

Which of the following best defines a grapevine?

Which of the following gestures is used in a specific manner because it has a specific meaning?

According to the listening expert Anthony Allesandra, which of the following is the major cause that underlies most poor listening habits?

According to Dr. Allesandra, which skill should be taught in schools to improve people's ability to listen?

Which of the following statements is true of cultures across the globe?

Which of the following best defines illustrators?

Which of the following is an example of nonverbal communication?

When Jack proposed an excellent business idea to his boss in a crowded elevator, his boss just nodded his head and then forgot all about the idea. Jack's idea did not receive the response he had expected because of:

The distance of physical space that you maintain between other people and yourself is known as ____.

People typically filter the messages they receive because:

In the context of proxemics, Americans typically preserve the first bubble of space for:

Which of the following best describes situational timing?

Which of the following statements is true of nonverbal communication?

Which of the following refers to the emotional readiness of a listener when a message is received?

Which of the following is an example of a regulator gesture?

Which of the following is a type of a gesture?