Question 1

_____ is a sense of "we-ness" that helps groups stay together.

Accepted Answer

Cohesiveness is a process whereby a sense of 'we-ness' emerges to transcend individual differences and motives. Members of a cohesive group stick together. They are reluctant to leave the group.

Question 2

Which of the following team competencies defends stated preferences, and projects courtesy and friendliness to others while arguing a position?

Accepted Answer

The team competency of promoting perspective defends stated preferences, and projects courtesy and friendliness to others while arguing a position.

Question 3

_____ reflects team member satisfaction and continued willingness to contribute to the team.

Accepted Answer

Team viability is defined as team members' satisfaction and continued willingness to contribute. Are the team members better or worse off for having contributed to the team effort? A work team is not truly effective if it gets the job done but self-destructs in the process and burns everyone out.

Question 4

Which of the following team competencies models desirable team member behavior?

Accepted Answer

The team competency of promoting a positive team environment models desirable team member behavior.

Question 5

Which of the following team competencies assists the team in arriving at a common understanding of the situation or problem?

Accepted Answer

The team competency of orienting team to problem-solving situation assists the team in arriving at a common understanding of the situation or problem.

Question 6

Team effectiveness is assessed through _____ and team viability.

Accepted Answer

The two criteria for effective team effectiveness are team performance and team viability.

Question 7

Jason always gave credit and recognition to his subordinates on time. He made sure all performance appraisals and evaluations were objective and impartial. Which of the following guidelines was Jason applying to maintain trust in his team?

Accepted Answer

Jason is ensuring fairness in his team. Management professor/consultant Fernando Bartolomé suggests maintaining fairness by giving credit and recognition and to make sure all performance appraisals and evaluations are objective and impartial.

Question 8

_____ is a sense of togetherness that develops when individuals derive emotional satisfaction from group participation.

Accepted Answer

Socio-emotional cohesiveness is a sense of togetherness that develops when individuals derive emotional satisfaction from group participation. Most general discussions of group cohesiveness are limited to this type.

Question 9

Ann is the anesthesiologist in an operating room surgical team. Ann and other members of the surgical team have trained for years to master the skills necessary for their jobs. Her role in the team consists of carefully balancing the needs of the surgeons and the patients. If there is too little anesthesia, the surgeons cannot do their job. If there is too much anesthesia, the patient's life would be at risk. The success of the operation depends, in part, on the appropriate administration of the proper amount of anesthesia. Ann is a member of a(n) _____ team.

Accepted Answer

Ann is a member of an action team in the operating room. A unique challenge for action teams is to exhibit peak performance on demand. High specialization is combined with high coordination, as in this case.

Question 10

_____ is defined as reciprocal faith in others' intentions and behavior.

Accepted Answer

Trust is defined as reciprocal faith in others' intentions and behavior.

Question 11

Bart was an efficient manager of a firm. He emphasized the importance of active listening in his firm. He made sure that all employees listened actively to each others' ideas and opinions during discussions and meetings. Which of the following was Bart applying to maintain trust in his firm?

Accepted Answer

Bart was encouraging his employees to actively listen to the ideas of others, and thus encouraging respect in his team. Management professor/consultant Fernando Bartolomé suggests maintaining respect by having delegation, in the form of real decision-making authority and by actively listening to others.

Question 12

Which of the following team competencies monitors, evaluates, and provides feedback on team performance?

Accepted Answer

The team competency of organizing and managing team performance monitors, evaluates, and provides feedback on team performance.

Question 13

Which of the following is a typical mistake made by management that leads to team failure?

Accepted Answer

Vague or conflicting team assignments made by management can lead to team failure.

Question 14

Which of the following statements about cooperation is true?

Accepted Answer

Individuals are said to be cooperating when their efforts are systematically integrated to achieve a collective objective.

Question 15

Nancy, Janice, Kim, Kristine, and Laura work for different organizations. They get together once a week for lunch. Together they discuss work, kids, and anything else that they can think about. Which of the following holds this group together?

Accepted Answer

Socio-emotional cohesiveness holds this group together. Socio-emotional cohesiveness is a sense of togetherness that develops when individuals derive emotional satisfaction from group participation. Most general discussions of group cohesiveness are limited to this type.

Question 16

Which of the following team competencies encourages desirable and discourages undesirable team disagreements?

Accepted Answer

The team competency of facilitating and managing task conflict encourages desirable and discourages undesirable team disagreements.

Question 17

Managers can enhance socio-emotional cohesiveness by:

Accepted Answer

Managers can enhance socio-emotional cohesiveness by keeping the group relatively small.

Question 18

Maintree Systems encourages its employees to meet each other frequently, and systematically integrates their efforts to achieve a collective objective. Which of the following is Maintree Systems trying to achieve?

Accepted Answer

They are trying to achieve cooperation. Individuals are said to be cooperating when their efforts are systematically integrated to achieve a collective objective.

Question 19

The key components of effective teamwork are cooperation, trust, and _____.

Accepted Answer

Whether in hospitals or the world of business, three components of teamwork receiving the greatest attention are cooperation, trust, and cohesiveness.

Question 20

Which of the following statements about trust is true?

Accepted Answer

The act of trusting someone carries with it the inherent risk of betrayal. Progressive managers believe that the benefits of interpersonal trust far outweigh any risks of betrayed trust.

Quiz 11: Developing and Leading Effective Teams