_____ occurs when the focal person doesn't know what's expected of him or her.
A)Role overload
B)Role clash
C)Role conflict
D)Role ambiguity
E)Social loafing

Question

Quizplus · Accepted Answer

Role ambiguity occurs when "members of the role set fail to communicate to the focal person expectations they have or information needed to perform the role, either because they do not have the information or because they deliberately withhold it." According to role theory, prolonged role ambiguity can foster job dissatisfaction, erode self-confidence, and hamper job performance.

_____ Occurs When the Focal Person Doesn't Know What's Expected