Kelly is a full-time student at the university. To pay her tuition she works as a waitress at a bar every night after class. Her friends are constantly complaining that she has no time for them, but Kelly feels that there are simply not enough hours in the day to do all that is expected of her. Kelly is experiencing _____.
A)social loafing
B)role overload
C)role ambiguity
D)role conflict
E)role exchange

Question

Quizplus · Accepted Answer

Kelly is experiencing role overload. Role overload occurs when "the sum total of what role senders expect of the focal person far exceeds what he or she is able to do." As the individual tries to do more and more in less and less time, stress mounts, personal effectiveness slips, and health may deteriorate.

Kelly Is a Full-Time Student at the University