Role _____ occurs when the role sender's expectations exceed the abilities of the focal person.
A)overload
B)clash
C)conflict
D)ambiguity
E)avoidance

Question

Quizplus · Accepted Answer

According to organizational psychologist Edgar Schein, role overload occurs when "the sum total of what role senders expect of the focal person far exceeds what he or she is able to do." As the individual tries to do more and more in less and less time, stress mounts, personal effectiveness slips, and health may deteriorate.

Role _____ Occurs When the Role Sender's Expectations Exceed the Abilities