Question 1

Total quality management is in the corporate DNA today thanks in large part to the pioneering work of Douglas McGregor.

Accepted Answer

Total quality management is in the corporate DNA today thanks in large part to the pioneering work of W Edwards Deming.

Question 2

Deming called for emphasis on numerical quotas rather than on continuous process improvements.

Accepted Answer

Deming called for emphasis on continuous process improvements rather than on numerical quotas.

Question 3

According to W. Edwards Deming, when things go wrong, there is roughly a 40% chance that the system is at fault and about a 60% chance that the individual employee is at fault.

Accepted Answer

According to W. Edwards Deming, when things go wrong, there is roughly an 85% chance the system (including management, machinery, and rules) is at fault and about 15% chance that the individual employee at fault.

Question 4

Managers with high levels of skill mastery tend to have better subunit performance and employee morale than managers with lower levels of skill mastery.

Accepted Answer

The Wilson managerial skills research yields that, managers with high levels of skill mastery tend to have better subunit performance and employee morale than managers with lower levels of skill mastery.

Question 5

Social media innovations have enabled the growing importance of usergenerated content.

Accepted Answer

Social media innovations such as Facebook, LinkedIn, and Twitter have enabled the growing importance of usergenerated content. Passive consumers of mass content have become creators and distributors of individualized content who blog, Facebook, and tweet whatever they like to whomever they like whenever they like.

Question 6

Positive social interactions can have favorable impacts on cardiovascular health and the immune system.

Accepted Answer

Research indicates that positive social interactions can have favorable impacts on cardiovascular health and the immune system.

Question 7

W. Edwards Deming believed that statistical analysis is required to uncover system failures.

Accepted Answer

W. Edwards Deming believed that statistical analysis is required to uncover system failures.

Question 8

Good management requires a clear purpose and a bias toward action.

Accepted Answer

A recent review of 30 years of business literature led to this conclusion about what good management involves: "Find a clear purpose. Be aware that past experience and a mass of information can interfere with wise decisions. Maintain a bias toward action. Be open to change. Seek feedback."

Question 9

E-commerce involves buying and selling goods and services over the internet.

Accepted Answer

E-business involves using the Internet to facilitate every aspect of running a business, including the management of virtual teams.

Question 10

Total quality management (TQM) is defined as continuous, customer-centered, employee-driven improvement.

Accepted Answer

Total quality management (TQM) is defined as continuous, customer-centered, employee-driven improvement.

Question 11

According to Wilson's managerial skills research, an effective manager controls details by being overbearing.

Accepted Answer

According to Wilson's managerial skills research, an effective manager controls details without being overbearing.

Question 12

Trust, mutual respect, teamwork, and cooperative effort are dimensions of human capital.

Accepted Answer

Trust, mutual respect, teamwork, and cooperative effort are dimensions of social capital. It is a productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.

Question 13

According to the Wilson managerial skills research, effective female and male managers have significantly different skill profiles.

Accepted Answer

According to the Wilson managerial skills research, effective female and male managers do not have significantly different skill profiles, contrary to claims in the popular business press in recent years.

Question 14

E-business has evolved into e-commerce i.e. using the Internet to facilitate every aspect of running a business, including the management of virtual teams.

Accepted Answer

E-commerce (buying and selling goods and services over the Internet) has evolved into e-business i.e. using the Internet to facilitate every aspect of running a business, including the management of virtual teams.

Question 15

Social capital is productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.

Accepted Answer

Social capital is productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.

Question 16

In successful improvement programs, total quality management principles are embedded in the organization's culture.

Accepted Answer

In successful improvement programs, total quality management principles are embedded in the organization's culture.

Question 17

Human capital is the productive potential of an individual's knowledge and actions.

Accepted Answer

Human capital is the productive potential of an individual's knowledge and actions.

Question 18

Total quality management need not be necessarily employee driven.

Accepted Answer

TQM is necessarily employee driven because product or service quality cannot be continuously improved without the active learning and participation of every employee.

Question 19

Henry Mintzberg observed that managers typically devote large blocks of time to planning.

Accepted Answer

Observational studies by Henry Mintzberg and others have found the typical manager's day to be a fragmented collection of brief episodes. Interruptions are commonplace, while large blocks of time for planning and reflective thinking are not.

Question 20

The Wilson managerial skills research yields the lesson that dealing effectively with people is what management is all about.

Accepted Answer

The Wilson managerial skills research yields that dealing effectively with people is what management is all about. The eleven managerial skills given by Wilson constitute a goal creation/commitment/feedback/reward/accomplishment cycle with human interaction at every turn.

Quiz 1: Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Total quality management is in the corporate DNA today thanks in large part to the pioneering work of Douglas McGregor.

Deming called for emphasis on numerical quotas rather than on continuous process improvements.

According to W. Edwards Deming, when things go wrong, there is roughly a 40% chance that the system is at fault and about a 60% chance that the individual employee is at fault.

Managers with high levels of skill mastery tend to have better subunit performance and employee morale than managers with lower levels of skill mastery.

Social media innovations have enabled the growing importance of usergenerated content.

Positive social interactions can have favorable impacts on cardiovascular health and the immune system.

W. Edwards Deming believed that statistical analysis is required to uncover system failures.

Good management requires a clear purpose and a bias toward action.

E-commerce involves buying and selling goods and services over the internet.

Total quality management (TQM) is defined as continuous, customer-centered, employee-driven improvement.

According to Wilson's managerial skills research, an effective manager controls details by being overbearing.

Trust, mutual respect, teamwork, and cooperative effort are dimensions of human capital.

According to the Wilson managerial skills research, effective female and male managers have significantly different skill profiles.

E-business has evolved into e-commerce i.e. using the Internet to facilitate every aspect of running a business, including the management of virtual teams.

Social capital is productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.

In successful improvement programs, total quality management principles are embedded in the organization's culture.

Human capital is the productive potential of an individual's knowledge and actions.

Total quality management need not be necessarily employee driven.

Henry Mintzberg observed that managers typically devote large blocks of time to planning.

The Wilson managerial skills research yields the lesson that dealing effectively with people is what management is all about.