Susan had been working as an executive assistant to the president for nearly 20 years, so when she retired no one had a good idea of all that her job entailed.Before she left, Ben sat with her for two weeks to observe her duties and ask her the details of all functions.Ben was performing a

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The purpose of job analysis is to determine, by observation and analysis, the basic elements of a job.Specialists who do this interview job occupants about what they do, observe the flow of work, and learn how results are accomplished.

Susan Had Been Working as an Executive Assistant to the President