A Ritz-Carlton beach attendant who surprised a couple with flowers, candles, and champagne for the man's proposal was able to transmit the culture of the luxury hotel to other employees, so he would be considered a
A)champion.
B)key employee.
C)potential manager.
D)hero.
E)superior.

Question

Quizplus · Accepted Answer

A hero is a person whose accomplishments embody the values of the organization.The accomplishments of heroes, past and present, are put forth to motivate other employees to do the right thing.The Ritz-Carlton beach attendant is an example of one such hero.

A Ritz-Carlton Beach Attendant Who Surprised a Couple with Flowers