This role conflict occurs when a store manager encourages a salesperson to mislead customers about the quality of the store's products when this behavior is inconsistent with the salesperson's values and beliefs.

Question

Quizplus · Accepted Answer

Person-role conflict occurs when there is a clash between the demands of a role and the individual's personal values or beliefs. In this case, the salesperson is being asked to act against their values.

This Role Conflict Occurs When a Store Manager Encourages a Salesperson