Training in the administration of an EAP will typically direct a manager that when they become aware that an employee's performance is declining,they should

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Managers should not diagnose problems or provide rehabilitative counseling as this is the role of the EAP professionals. The manager's role is to refer the employee to the EAP, inform them of the resources available and encourage them to seek help. The cold stove approach may be used to enforce disciplinary action if necessary to protect the workplace, but only if the employee has not sought help from the EAP. Barring an employee from work until they are released by the EAP is not recommended as it may violate their privacy rights and discourage them from seeking help.

Training in the Administration of an EAP Will Typically Direct