As a bank teller,Diane realized there was a problem in how customers waited in line.She made a suggestion that reduced the average customer wait by two minutes,causing an increase in customer satisfaction.Diane received a special plaque from the president of the bank and a $200 check.This is an example of a(n):
A)on-the-spot award
B)gainsharing award
C)Scanlon plan
D)Improshare plan
E)Third generation plan

Question

Quizplus · Accepted Answer

This scenario describes an on-the-spot award, which is a type of recognition given immediately after an employee's outstanding performance. The plaque and check given to Diane are typical examples of on-the-spot awards.

As a Bank Teller,Diane Realized There Was a Problem in How