All of the following are service quality dimensions related to follow-up except

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Follow-up is related to the service provider's ethics in terms of their commitment to keeping their promises made during the service delivery process. However, service quality dimensions related to follow-up generally include reliability, responsiveness, and empathy, which focuses on meeting or exceeding customer expectations, addressing customer needs and concerns, and demonstrating care and understanding towards customers. Tangibles are also important, but less relevant compared to these other dimensions for follow-up.

All of the Following Are Service Quality Dimensions Related to Follow-Up