Latosha was employee of the month at Jersey Mike's Subs,primarily because she provided excellent customer service by serving food quickly.This relates to the reliability service dimension.

Question

Quizplus · Accepted Answer

The scenario described relates to the responsiveness dimension of service quality, which involves prompt and timely service, rather than the reliability dimension, which involves consistently performing the service correctly and dependably.

Latosha Was Employee of the Month at Jersey Mike's Subs,primarily