Students regularly seek out Professor Guillory to advise them.She has an exceptional manner,and students are confident in her and trust her advice.For these students,__________ is the most important of the five service quality dimensions.

Question

Quizplus · Accepted Answer

Assurance is the correct answer because it relates to the knowledge and courtesy of employees and their ability to inspire trust and confidence, which is directly related to Professor Guillory's exceptional manner and the trust students have in her advice.

Students Regularly Seek Out Professor Guillory to Advise Them